FINESSE FACTORY POLICY
1. PAYMENT POLICY
1.1 Full Payment Upfront
• To confirm your appointment, full payment must be made at the time of booking.
• This policy ensures a smooth and professional experience while preventing last-minute cancellations that may impact other clients.
• Payment secures your appointment date and time, ensuring that our artists are fully prepared for your service.
2. APPOINTMENT CANCELLATION & RESCHEDULING POLICY
2.1 Cancellations
We understand that unexpected situations may arise, but we require at least 24 hours’ notice for all appointment cancellations.
• Cancellations within 24 hours will result in the full forfeiture of payment.
• No-shows will be blocked from future bookings.
• If you must cancel, please notify us as soon as possible so we can accommodate other clients.
2.2 Rescheduling
If you need to reschedule your appointment, please do so at least 24 hours in advance to avoid penalties.
• Clients who provide proper notice may reschedule once without an additional charge.
• Failure to reschedule within 24 hours will result in the forfeiture of payment and require a new booking.
2.3 Late Arrivals
To maintain our schedule and respect all clients’ time, please arrive on time.
• Clients arriving more than 10 minutes late will need to reschedule and will forfeit their original payment.
• If you anticipate being late, please notify us immediately to determine if accommodations can be made.
3. REFUND POLICY FOR SERVICE ISSUES
At The Finesse Factory, we strive for excellence. However, if you are unsatisfied due to an error on our part, we will take appropriate steps to resolve the issue.
3.1 Eligibility for Refunds
Refunds will only be considered if:
• The service significantly differs from what was agreed upon.
• There is a clear issue caused by our team, such as using incorrect products, providing the wrong service, or a quality concern.
3.2 Resolution Options
Before issuing a refund, we will first offer the following solutions:
• Service Correction: You may return for a complimentary correction or touch-up.
• Partial Refund: If the issue is minor but cannot be corrected, a partial refund may be offered.
• Full Refund: In cases of significant error, a full refund will be issued immediately.
3.3 Non-Refundable Situations
Refunds will not be issued for the following reasons:
• Personal preference changes after service completion.
• Dissatisfaction due to factors beyond our control, including weather conditions, improper aftercare, or unforeseen personal circumstances.
• Failure to follow pre-service or aftercare instructions, resulting in dissatisfaction.
4. TRAVEL POLICY
The Finesse Factory offers on-location makeup services for groups within and beyond the Raleigh-Durham (RDU) area.
4.1 Travel Requirements
• We only travel for groups of two or more receiving makeup services.
-
Must send a message through the lets chat tab or email from this website to add travel services before booking.
• Solo appointments are not available for travel.
4.2 Travel Fees
Travel fees are determined based on distance:
• Within RDU (Raleigh, Durham, Chapel Hill): Flat travel fee of $60.
• 0–30 miles outside RDU: Travel fee of $80.
• 31–60 miles outside RDU: Travel fee of $100.
• 61+ miles: Fee will be determined based on mileage and travel duration. Clients will be informed of the cost during booking.
For long-distance or out-of-state travel, additional expenses may apply, including lodging, per diem, and transportation costs. These will be agreed upon in advance.
4.3 Group & Special Event Travel
• For group bookings or special events, a custom travel fee may apply based on the location and party size.
• The travel fee will be outlined in the service agreement before confirming the booking.
4.4 Timing Considerations
• We may request an earlier arrival time to ensure punctuality for travel appointments.
• Clients must provide accurate location details to avoid additional charges or scheduling issues.
5. ADDITIONAL POLICIES
5.1 Deposits
• Select services or early mornings & after hour appointments will require a $50 non-refundable deposit that will be added to the full cost to secure the booking. Please use the lets chat tab or send an email through the website before booking.
5.2 Emergency & Special Circumstances
• We understand that emergencies happen. If you have an unavoidable situation, please contact us as soon as possible.
• At our discretion, we may waive fees or accommodate rescheduling in certain cases.
6. HYGIENE & SAFETY POLICY
6.1 Sanitation Protocols
• All tools and brushes are cleaned and disinfected between each client.
• Disposable applicators are used for mascara and lip products to prevent cross-contamination.
• Makeup artists will wear gloves or sanitize hands before and during service as needed.
6.2 Client Responsibilities
To maintain a safe and professional experience, clients must:
• Arrive with a clean face free of makeup.
-
Have brows arched by waxing, threading or razored $10 will be added if they have to be done at time of service.
• Inform us before booking of any allergies or skin sensitivities.
7. CLIENT ETIQUETTE POLICY
To ensure a professional and enjoyable experience for all clients, we kindly ask that you adhere to the following etiquette guidelines:
7.1 Respect for Artists & Other Clients
• Please be respectful of the artist’s time and work.
• Avoid last-minute requests for services not included in your booking.
• Refrain from using your phone excessively during the session, as it may impact service quality.
8. LIABILITY WAIVER
By booking an appointment with The Finesse Factory, you acknowledge and agree that:
• We are not responsible for adverse reactions due to pre-existing skin conditions, allergies, or failure to disclose medical history.
• The client is responsible for informing the artist of any known allergies, sensitivities, or medical concerns before services begin.
• We reserve the right to refuse service to any client exhibiting inappropriate or disruptive behavior.